Frequently Asked Questions
Last updated: March 14, 2026
How does payment work?
Payments are escrowed until rental milestones are completed. This protects both renter and owner during the booking lifecycle.
How is gear verified?
Each listing includes serial-number capture. During pickup, both parties confirm item identity against the booking record.
Can I list gear before verification?
You can begin setup, but full marketplace access requires identity and address verification.
What if there is damage?
Open a dispute directly from the booking and provide evidence. Trust & Safety reviews and determines escrow release according to policy.
How do I contact support?
Email support@motionometry.com for general issues and safety@motionometry.com for fraud, theft, or urgent trust incidents.